Ofcasa Swatch [Pu Leater] [Velvet] [Linen Fabric & Boucle]

Pu Leather: Jarvis/Jarvis Diamond/ Jarvis Diamond Barstools/ Frazer/ Sienna

Velvet: Stein/ Edith/ Frazer Sleek/ Keaton/ Orozco/ Aoife Barstools/ Kyle

Boucle: Leila/ Louisa

Linen Fabric: Sienna Garden

🎨 Discover Our Fabric Swatch Collection! 🎨

Introducing our latest addition to the Ofcasa online store - Fabric Swatches!

We understand the importance of making informed decisions when shopping online, especially when it comes to furniture. That's why we've curated a selection of fabric swatches to help you visualize and feel the texture of our materials before making a purchase.

🌟 Why Choose Our Fabric Swatches? 🌟

• True Representation: See the true colors and textures of our fabrics, eliminating any guesswork.
• Touch and Feel: Experience the quality and softness of our materials firsthand.
• Avoid Returns: By previewing our fabric swatches, you can ensure that the fabric you choose matches your expectations, minimizing the need for returns or exchanges.

🔍 How to Use Our Fabric Swatches: 🔍 Simply browse our fabric swatch collection online and select the ones that interest you. If you have any questions or need assistance in choosing the right fabric for your chairs, our customer service team is here to help! Don't hesitate to reach out and inquire about the availability of swatches for specific products.

🛋️ Shop with Confidence: 🛋️ At Ofcasa, we're committed to providing you with the best shopping experience possible. With our fabric swatches, you can shop for furniture confidently, knowing exactly what to expect when your order arrives.

Explore our fabric swatch collection today and enhance your shopping experience with Ofcasa!

Before purchasing the product, if you have any questions about the corresponding fabric/color/texture of the product, please contact our customer service department, and we will promptly inform, whether the corresponding fabric panel of the product is in stock.

Due to the large number of Ofcasa products and fabrics used, please DO NOT order fabric panels based on color descriptions alone, as they may not match the fabric of the chair you wish to purchase.

Please feel free to ask us. Thank you for your understanding.

Delivery Address

• A correct and complete delivery address is essential. Currently, we only ship orders to the UK .Please note that we can't deliver to the Channel Islands, including Jersey, Guernsey, Alderney, Sark and others. Thank you for your understanding.
• Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

Warranty

The warranty period for our products is 1 year from the date of purchase.

Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email ( info@ofcasa.eu ) at first.

Return & Exchange Conditions

• Must be returned in original packaging
• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unassembled or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

• On sale items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.

Returns of New and Unused Items Outside the 30-Day Window：

If you wish to make a return outside of the 30-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.

General Return Process

• Initiate a return: Please email us at info@ofcasa.eu  with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Refusal Delivery – Fixed Fee（10￡/ Box）
We cannot intercept or cancel orders that have already shipped out from Ofcasa's warehouse. If you want to cancel an order after it shipped out, or refuse delivery of an order, we reserve the right to charge a fixed fee of 10￡ for each box to cover our shipping costs.

Returns of Assembled/Used Items（50%）

Any items returned in a used/assembled condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage.

All accessories can't be returned or changed once received.

Return Charge

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

Restocking fee

• No restocking fee to be charged to the consumers for the return of a product.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at  info@ofcasa.eu.

Please Note: we do not refund our original shipping cost.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.